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Terms

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DISCLAIMER

CT Rising Star Limo does not guarantee a booking or the availability of vehicles if the client is making a reservation less than 12 Hours in advance or for the same day as their flight. We urge the customers to call or text at (203) 895-9551 to check for availability. We are not responsible for any damages incurred by the customers due to Fast Ride Transportation’s failure to execute any of the transportation services as promised. If such a situation arises when the customer’s damages are limited to the unused value of the ticket that was purchased from us.

Further, CT Rising Star Limo is not accountable for any belongings that are left behind by the client, in or out of the vehicle. If you do forget something in a vehicle please call our office straight away so that we can try to locate it for you. The client takes full financial liability for any damages inflicted to the vehicle by them or any members of their party, whether willfully or accidentally, in the duration of their ride.

After arriving at the airport, passengers on domestic flights should expect a 30-minute wait before their departure.

After landing from the international flight, passengers are advised to allow at least 60 minutes for customs and immigration clearance.

CANCELLATION POLICY

Cancellations are accepted. Please contact (203) 895-9551 via call or text for any cancellations or via email at info@ctrisingstarlimo.com

Nevertheless, a cancellation fee will be charged to your credit card if the trip is not canceled within the allotted time period. Customers are expected to inform our customer care representative about a cancellation, a minimum of 6 hours prior to the designated pickup time and at least 6 hours in advance for any pickups from surrounding areas, in order to avoid any cancellation fees.

Sedan & SUV cancellation 6 hours before the ride if pickup from the airport. Other surrounding Hotel and other then airports 12 hour cancellation.

Van require 48 hours cancellation. buses & Stretch Limo need 1 week cancellation policy in order to get full refund. Any short notice cancellation with consider late cancellation which is note refundable.

NO SHOW

We are not responsible for missed/canceled/ diverted passenger flights or trains, or any other incident which causes your failure to comply with the required cancellation policy. If you do not inform us about any delays or cancellations and if we are unable to make any contact with the registered contact person even after waiting for 15 minutes from the scheduled pick-up time, then the ride will be deemed as a no-show and will be discarded. So make sure that you are on time at the designated pick-up location or notify us regarding any change to your CT Rising Star Limo Airports reservation, as it might result in a no- show charge, equal to the full fare of the trip plus all other charges.

CREDIT CARD POLICY

For payments made through credit cards, the clients are to provide the card details ahead of time for the pre-approval process. This is requested just to avoid fraudulence and is not the payment for the trip. When making a reservation with a credit or debit card, a preliminary charge equivalent to 150% of the quoted fare is placed on the card to secure the estimated total with trip charges, tolls, parking, gratuity, additional stops, additional time and off-hour surcharge. The balance amount is released after the total fare is calculated for the rendered New Jersey Limo Service.

LUGGAGE POLICY

CT Rising Star Limo sedans and luxury sedans have room for no more than 4 adult passengers with 3 standard size luggage, while our SUV can accommodate up to 6 passengers with 6 standard size luggage. The client accepts this passenger capacity of the vehicles at the time of reservation and has to ensure that it shall not exceed. CT Rising Star Limo reserves the right to terminate the trip without any reimbursement in case of the client’s non-compliance with the set limit.

PRIVACY POLICY

CT Rising Star Limo ensures to maintain and protect the customer’s privacy. Any and all personal information registered or provided to us is used only for reservation and billing purposes and is not passed on, traded or sold to third parties. Additionally, we use the latest encrypted secure server for our payment gateways, to provide the best Limo Service by ensuring a safe online transaction for our customers and make sure that no duplicity, identity theft or fraud occurs. All transactions are in US dollars.

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